Refund policy
Last updated: November 15, 2026.
Robot dog: 30 days to request a return
You have 30 calendar days from delivery to tell us that you wish to return Robot dog, without giving a reason. This commercial return policy applies in Spain, the enabled European destinations and the USA. It extends the statutory 14-day withdrawal period where applicable, without reducing other mandatory rights. For an order delivered in parts, the period begins when you receive the last item.
How to return and who pays shipping
Email support@robotdog.es with your order number and the items you wish to return. A clear notice within the deadline is sufficient; you do not need to wait for authorisation. Send the items back within 14 calendar days after your notice, with their accessories and suitable protection for transport.
Return address: Kevin José Pérez González / NEXORABRANDS, Calle Santiago Rusiñol, 18, 35460 Gáldar, Las Palmas, Spain. This address is in Gran Canaria, Canary Islands, Spain.
Change of mind: you pay only the direct return shipping cost, disclosed before purchase. Returns from the US and other destinations may require international shipping and customs documentation; contact us for help preparing the shipment. We do not charge a penalty or restocking fee.
Faulty, damaged or incorrect item: we pay the costs needed to resolve the problem, including applicable shipping. Contact us to arrange a solution at no cost.
You may open the packaging and inspect the item's nature, characteristics and functioning. Keeping the original packaging is not a condition for exercising your rights. Where permitted by law, we may deduct a loss in value caused by handling beyond what is necessary for that inspection.
Refunds
We refund the amount paid for returned items and, where applicable, standard delivery charges. Refunds use the original payment method, without a refund fee, within 14 calendar days after your notice. We may withhold the refund until we receive the items or evidence that you sent them back, whichever happens first.
If you selected delivery costing more than standard delivery, the extra charge is not refunded. For partial returns, we refund the amount allocated to the returned items after discounts, without penalties or retrospectively removing discounts on the items you keep.
If an item arrives broken, does not work or is incorrect
Email support@robotdog.es and describe the problem. A photograph or video may help, but it is not a mandatory condition for exercising your rights. The store handles your claim; you do not have to deal exclusively with the manufacturer or supplier.
Robot dog 3-year limited warranty
The warrantor is Kevin José Pérez González / NEXORABRANDS, Calle Santiago Rusiñol, 18, 35460 Gáldar, Las Palmas, Spain. Robot dog offers a 3-year limited commercial warranty from delivery for the robot dog and included accessories in Spain, the enabled European destinations and the USA. It covers manufacturing defects and malfunctions under normal use in accordance with the instructions. It does not cover damage caused by impacts, misuse, liquids or normal wear; this exclusion does not limit applicable statutory rights.
To request service, email support@robotdog.es with your order number and a description of the problem. A photo or video may help but is not a mandatory condition for exercising your rights. We will arrange repair or replacement at no cost, including necessary shipping. If we cannot resolve the issue within a reasonable time, we will provide the applicable price reduction or refund. Email support is available 24 hours a day.
This commercial warranty supplements and does not replace or reduce free statutory remedies or other mandatory consumer rights. New goods in Spain have a 3-year statutory conformity guarantee. All applicable statutory rights, including longer periods and mandatory warranties, remain available in other destinations. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The 3-year warranty is separate from the 30-day change-of-mind return period.
Optional withdrawal notice
To Kevin José Pérez González / NEXORABRANDS, Calle Santiago Rusiñol, 18, 35460 Gáldar, Las Palmas, Spain, support@robotdog.es: I hereby withdraw from my purchase. Include the order number, item, delivery date, your name and address, and the date of your notice. Sign if submitting on paper. Any equivalent clear statement may be used.