Terms of service

Last updated: November 15, 2026.

Seller and scope

Robot dog is operated by Kevin José Pérez González, trading as NEXORABRANDS, Spanish tax ID (NIF) 54107363R, at Calle Santiago Rusiñol, 18, 35460 Gáldar, Las Palmas, Spain. Contact: support@robotdog.es.

These terms apply to consumer purchases, including Robot dog. Available destinations are listed in the shipping policy. Purchasers must have legal capacity to enter into a contract.

Placing an order

Select the product, colour and quantity, review your cart and enter delivery and payment information. You may correct it before confirming an order with an obligation to pay. We email confirmation and order details to the address supplied; keep them as your record. You may request a copy from support@robotdog.es. Store information is available in Spanish and English.

Prices, currency and payment

Spain and Europe use euros (EUR); the US uses US dollars (USD). Check the selected market's price and the total before paying. Prices include applicable taxes according to the breakdown presented during purchase. Promotions, if offered, apply only under the conditions stated before payment.

Standard shipping for Robot dog is free to enabled destinations. Available payment methods appear at checkout. Cash on delivery is not offered.

Availability and order changes

The product page and selector show the options offered. If we cannot fulfil an order, we will inform you and provide the applicable remedy, including a refund where appropriate. Contact us promptly to request changes or cancellation before dispatch. Once dispatched, stopping the shipment may not be possible, but return and guarantee rights remain available.

Delivery, returns and guarantees

See the shipping policy for destinations, processing and transit times. Robot dog offers 30 calendar days from delivery to request a change-of-mind return and a 3-year limited commercial warranty. The refund policy explains the process, the Gran Canaria return address, return costs and warranty coverage, without limiting statutory rights.

Product information and use

Read the product features, package contents, instructions, recommended age and warnings on the product page and supplied by the manufacturer before use. The information and features offered form part of your purchase. If an item does not match what was offered, you may claim under the applicable statutory guarantee.

Complaints and applicable terms

Send complaints to support@robotdog.es or the postal address above. Updates apply to new purchases and do not reduce more favourable terms of existing orders.

Nothing in these terms limits mandatory consumer, warranty, privacy or complaint rights. Spanish law applies without depriving consumers of mandatory protections in their country of residence. Jurisdiction is determined by law.