Privacy policy

Last updated: November 15, 2026.

Data controller

Kevin José Pérez González, trading as NEXORABRANDS, Spanish tax ID (NIF) 54107363R, at Calle Santiago Rusiñol, 18, 35460 Gáldar, Las Palmas, Spain. This policy covers the store, including Robot dog and other products. Privacy contact: support@robotdog.es.

Data, purposes and legal bases

• Purchases and support: name, email, address, phone number if supplied, products, transaction details and communications. We use these to process and deliver orders, take payment, handle returns and guarantees, and answer questions. The legal basis is the contract or steps requested before entering into it.
• Legal obligations: we retain and disclose information needed to meet tax, accounting and consumer obligations and valid requests from authorities.
• Security: technical information, such as IP address, device and activity necessary to protect the store and prevent fraud, based on our legitimate interest in a secure service, balanced against your rights.
• Marketing communications: email and preferences when you voluntarily subscribe. We rely on consent; you may withdraw it through the unsubscribe link or by contacting us, without affecting your purchase.
• Optional analytics, advertising and personalisation: browsing and interaction data, only according to enabled tools and applicable preferences and legal bases. Where consent is required, you may refuse or withdraw it.

We receive information you provide, information generated when you use the store, and payment and delivery information from providers involved in your order. Required information is indicated during purchase; without it, we may be unable to process the order. Optional information is not mandatory.

Recipients

Shopify provides the ecommerce platform. Enabled payment providers process your chosen transaction. TeemDrop and carriers receive the information needed to prepare and deliver your order. Support providers, advisers and authorities may also receive data where needed or legally required. The store remains your contact for data requests.

Some Shopify services, including enhanced services when enabled, may involve Shopify's own processing for security, improvement or personalisation, subject to applicable terms and preferences. See its privacy policy.

Processing outside the European Economic Area

Shopify and providers involved in the transaction may process data outside the European Economic Area. Shopify describes its transfers and safeguards, including binding corporate rules and contractual clauses where applicable, in its data processing addendum.

TeemDrop helps manage order fulfilment; see its privacy policy. For information about specific recipients, processing countries and safeguards applicable to your data, or to request a copy of available safeguards, email support@robotdog.es. Shopify's published safeguards relate to its own services and do not by themselves describe those of other providers.

Retention

We retain order information while managing the order and subsequently for applicable legal and liability periods. Enquiries are retained until resolved and for the period needed to address claims. Marketing data is used until you withdraw consent; we may retain the minimum information needed to record and respect an unsubscribe request. Retention of technical data and cookies depends on their purpose and the tool used.

Your rights

Where applicable, you may request access, correction, deletion, objection, restriction and portability, or withdraw consent, by emailing support@robotdog.es. Withdrawal does not affect the lawfulness of earlier processing. We request additional identity information only when necessary. You may complain to the Spanish Data Protection Agency or another competent authority.

If you live in the US, you may also exercise rights granted by applicable state law, including access, correction, deletion and opting out of certain advertising-related processing, where available. We handle requests under that law without discrimination for exercising protected rights.

Cookies and preferences

Necessary cookies support the cart, session and security. Optional cookies are subject to consent where legally required. Use the privacy controls displayed in the store to manage your choice; you may also contact us to exercise your rights. Blocking cookies in your browser can affect essential functions. See Shopify's cookie information.

Children and updates

Purchasers must have legal capacity to enter into a contract. If you believe a child has improperly supplied personal information, contact us so we can review it. We will update this policy when processing changes and communicate significant changes where required.