Shipping policy

Last updated: November 15, 2026.

Robot dog: free tracked shipping

Standard shipping for Robot dog is free, with no minimum order, to the enabled destinations:

  • Spain: mainland Spain and the Balearic Islands. We do not ship to the Canary Islands, Ceuta or Melilla.
  • Europe: Austria, Belgium, Germany, France, Ireland, Italy, Luxembourg, the Netherlands and Portugal.
  • United States: the 48 contiguous states and Washington, D.C. We do not ship to Alaska, Hawaii or other US territories.

The address must be accepted at checkout. Selecting “Europe” does not mean that every European country is supported.

Robot dog processing and delivery times

  • Processing: 1–3 business days.
  • Estimated delivery in Spain and Europe: 10–20 business days after order confirmation.
  • Estimated delivery in the US: 10–20 business days after order confirmation.

Business days exclude Saturdays, Sundays and public holidays. These total delivery estimates include processing time. This is not an express service. You retain your rights if we fail to meet an expressly agreed delivery date. If we identify a delay or shipping problem, we will inform you and arrange an appropriate solution.

Tracking and delivery

We will email the tracking number or link when your order is dispatched. The first tracking update may take time to appear. Check your address carefully and contact support@robotdog.es promptly about errors; we will try to correct them before dispatch.

If your order does not arrive, is incomplete or arrives damaged, contact us so we can investigate and resolve it. The store remains responsible to the customer even when TeemDrop or carriers are involved. Risk of loss or damage transfers to the consumer upon physical receipt, except where applicable law provides otherwise.

Taxes and imports

Orders may be handled through international suppliers and fulfilment centres. Free shipping refers to standard transport costs. Prices and applicable taxes are presented before purchase confirmation. Any additional charge payable by you must be disclosed before you buy; we will not require supplements that were not previously disclosed and accepted.

If a carrier requests an unexpected import charge, contact support@robotdog.es before paying it so we can review the issue.

24-hour customer support: support@robotdog.es.